FAQ & Troubleshooting — Diabetes Cooler C2B
How long can this product maintain cooling?+-
Up to 48 hours of low-temperature maintenance under specific laboratory conditions. Actual cooling duration depends on the following factors:
Ambient temp
Lid opening freq
Pre-freeze time
Initial item temp
Should the ice pack be frozen or refrigerated?+-
Freeze ≥8 hrs (overnight best). Use only when fully solid (gel hardened) for best cooling.
How many pens can this insulin case hold? Can I store medications other than insulin?+-
This product is suitable for all medications requiring 2-8°C (36-46°F) refrigerated storage. Please refer to the capacity table below:
Can I use it on airplanes? Will it pass security?+-
Yes! Most users report smooth passage through TSA and airport security checkpoints in various countries. We recommend removing it from your bag and placing it separately, and proactively informing security personnel that it is a medical cooling device.
How do I switch between Celsius and Fahrenheit on the temperature display?+-
Long press the snowflake area on the lid for 3 seconds to switch between Fahrenheit and Celsius.
How long does the display battery last? Does it need charging?+-
The battery is rechargeable and can last for over one month on a full charge. To charge, simply use a 5V-1A power adapter and charge until full.
How heavy is the product? Is it convenient for travel?+-
Product: ~350–400g; total with ice pack & meds: ~630–800g. Similar size to a standard bottle, fits in backpack side pocket, handbag, or carry-on.
How do I contact support?+-
You can email Diabetes_Cooler@diabetescooler.com or submit a support request from the after-sales page.